|Our Buyer Protection Plan covers mechanical and electrical failures
that occur during normal use. You get 100% Parts & Labor coverage
with zero deductibles. (Drops, Accidental Damage and spills are not
covered.)The following summary should help you to quickly find what
you need to know about your coverage. It is followed by the actual
Service Agreement itself.
PURCHASE PROTECTION PLAN SUMMARY
HOW LONG IT LASTS:
This Agreement begins the day you purchased the item with Purchase
Protection coverage and lasts for the period of coverage you specify
at purchase time.
WHAT IS COVERED:
- Mechanical and electrical failures that occur during normal
use of your item. Your item is covered for up to the full purchase
price of your item (tax and shipping are excluded).
- Some examples of covered issues include computer hard drive
failures, iPod batteries that stop charging, cell phone keypads
that get stuck, and digital camera sensor failures.
HOW THE COVERAGE WORKS:
- Repair Coverage:
- Once you've shipped your item to our service depot, we will
repair it within 3-5 days and then ship it back to you at
no cost to you.
- For Desktop Computers, Televisions over 37 inches and Large
Appliances: We may schedule an appointment with a local repair
facility for in-home service and we will pay the repair facility
- Replacement or Reimbursements:
- At our discretion, we may reimburse you the full cost of
the item which may be faster and more cost-effective or replace
the or issue a gift card or voucher for the current purchase
price of a similar product. We generally pay claims (minus
the minimum postage fee for the label) within 3-5 business
days of item receipt.
- For items still covered by a manufacturer warranty at the time
of claim: First, we will help you file a claim with your manufacturer.
- If your item is replaced or repaired, your Buyer Protection
Plan will cover the repaired or replaced item.
WHAT IS NOT COVERED:
Refer to the details of the contract for the full list, but there
are 5 notable exclusions to your coverage.
- Accidental damage: We don't cover items that are accidentally
damaged - such as water damage, dropped iPods, and cracked laptop
- Accessories and Consumer replaceable parts: We don't cover accessories
and parts that are meant to be replaced by the consumer, such
as batteries and ink cartridges.
- Software: We don't cover software issues, including software
for computers, cell phones and PDAs.
- Certain Types of Items. Items used in a commercial setting (e.g.,
an office printer) or fraudulently misrepresented are not covered.
HOW TO GET SERVICE:
- Online purchasers, simply log into your account and go to "Extended
Warranties". Select the eligible item, the reason for the claim,
and its specific issue from the drop-down menus. Also briefly
describe the problem in the next box below. You will receive instructions on how to proceed next.
- In-store purchasers - Bring the covered item along with a copy
of your receipt to our store.
- For items bought on eBay: a copy of the eBay auction information
in our records, so you do not need to submit a receipt at any
We will provide you with a full refund if you cancel your Service
Agreement within (14) days from the purchase of the plan. If you
choose to cancel your Service Agreement after this period, we will
pro-rate your refund based on how much time has passed. You can
also transfer your Service Agreement at any time at no cost.
Buyer Protection Plan Provided by:
Consumer Depot LLC
3332 Powell Ave.
Nashville, TN 37204
Please read these terms and conditions carefully so that you fully
understand your coverage under this Agreement.
"We", "Us" and "Our" shall mean Consumer Depot LLC (3332 Powell
Ave. Nashville, TN 37204 "You" or "Your" shall mean the purchaser
of the product(s) covered by this Service Agreement.
WHAT IS COVERED:
The Service Agreement will cover a mechanical or electrical failure
of the covered product(s) ("Product") during normal usage for the
term of this Service Agreement if the Product is not covered under
any other warranty, insurance policy, or service contract. We repair,
replace or issue a voucher or check for the original purchase price.
Products may be repaired or replaced with a like-featured product
at our discretion. Replacement parts will be new, rebuilt or non-original
manufacturer's parts that perform to the factory specifications
of the Product at our sole option. This Service Agreement does not
cover repair or replacement of the Product for any of the causes
or provide coverage for any losses set forth in the section entitled
WHAT IS NOT COVERED below.
PLACE OF SERVICE:
At our discretion, large items will receive On-Site Service and
we will arrange to repair or replace the Product at Your location
during normal business hours. For shippable items You will be responsible
for safe packaging and delivery or shipment, prepaid and insured,
of the Product to Our authorized service facility for repair or
replacement. If the authorized service facility determines the item
is in working condition or is not covered by Your Service Agreement,
You will be responsible for paying return shipping charges plus
a service fee for the return of Your Product.
LIMIT OF LIABILITY:
The total amount that We will pay for repairs or replacement made
in connection with all claims that You make pursuant to this Service
Agreement shall not exceed the purchase price of the Product, less
taxes. In the event that We make payments for repairs, which in
the aggregate, are equal to the purchase price or replace the Product
with a new, rebuilt or refurbished product of equal or similar features
and functionality, We will have no further obligations under this
WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST
DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM
DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.
- The term of the Service Agreement shall be
listed on your purchase receipt ("Receipt") commencing on the
date of purchase of the eligible Product(s) and inclusive of the
US manufacturer's warranty. This Service Agreement does not replace
the manufacturer's warranty, but provides certain additional benefits
during the term of the manufacturer's warranty.
- The term of the Service Agreement shall be as
listed on your Receipt, commencing on the date of purchase of
- If a Product is determined to be otherwise, we reserve the right to either change the term
of the Service Agreement or cancel this Service Agreement and refund Your premium.
There is no deductible for this Service Agreement.
WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE: Login to your
account online or call 1-615-263-0282 and explain the problem. We
will attempt to resolve the problem You are experiencing over the
telephone. If we can not resolve the problem, You will be directed
to another service center authorized by the Administrator. Service
will be provided during normal business hours and in the US only.
You may contact the Administrator
WHAT IS NOT COVERED:
- ANY EQUIPMENT LOCATED OUTSIDE THE UNITED STATES OF AMERICA;
- ANY PRODUCT FRAUDULENTLY DESCRIBED OR MIS REPRESENTED BY THE
- MAINTENANCE, REPAIR OR REPLACEMENT NECESSITATED BY LOSS OR DAMAGE
RESULTING FROM ANY CAUSE OTHER THAN NORMAL USE AND OPERATION OF
THE PRODUCT IN ACCORDANCE WITH THE MANUFACTURER'S SPECIFICATIONS
AND OWNER'S MANUAL, INCLUDING BUT NOT LIMITED TO, THEFT, EXPOSURE
TO WEATHER CONDITIONS, OPERATOR NEGLIGENCE, MISUSE, ABUSE, IMPROPER
ELECTRICAL/POWER SUPPLY, UNAUTHORIZED REPAIRS, IMPROPER EQUIPMENT
MODIFICATIONS, ATTACHMENTS OR INSTALLATION, VANDALISM, ANIMAL
OR INSECT INFESTATION, RUST, DUST, CORROSION, DEFECTIVE BATTERIES,
BATTERY LEAKAGE, LACK OF MANUFACTURER-SPECIFIED MAINTENANCE, OR
ACTS OF NATURE OR ANY OTHER PERIL ORIGINATING FROM OUTSIDE THE
- COSMETIC DAMAGE TO CASE OR CABINETRY OR OTHER NON-OPERATING
PARTS OR COMPONENTS WHICH DOES NOT AFFECT UNIT FUNCTIONALITY;
- TELEVISION OR PERSONAL COMPUTER MONITOR SCREEN IMPERFECTIONS,
INCUDING "BURN-IN" OR BURNED CRT PHOSPHOR;
- PROJECTOR OR REAR PROJECTION TV BULBS UNLESS THAT SPECIFIC COVERAGE
HAS BEEN PURCHASED WITH YOUR SERVICE AGREEMENT;
- DAMAGED OR DEFECTIVE LCD SCREENS WHEN THE FAILURE IS CAUSED
BY ABUSE OR IS OTHERWISE EXCLUDED HEREIN;
- EQUIPMENT USED FOR RENTAL OR COMMERCIAL PURPOSES OR IN INDUSTRIAL
- ACCIDENTAL OR INTENTIONAL DAMAGE, CRACKED OR DAMAGED MONITOR,
LAPTOP OR DISPLAY SCREENS, LIQUID DAMAGE, ETC., UNLESS OPTIONAL
ACCIDENTAL DAMAGE FROM HANDLING (ADH) COVERAGE WAS PURCHASED WITH
YOUR SERVICE AGREEMENT;
- ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE
EFFECTIVE DATE OF THIS CONTRACT;
- CASES WHEREIN THE MANUFACTURER ACKNOWLEDGES THE EXISTENCE OF
A VALID US MANUFACTURER'S WARRANTY AND DENIES A CLAIM AGAINST
THE MANUFACTURER WARRANTY;
- CONSUMER REPLACEABLE AND/OR LOST OR CONSUMABLE ITEMS SUCH AS
BUT NOT LIMITED TO BATTERIES, BULBS, TONER, RIBBONS, INK CARTRIDGES,
DRUMS, BELTS, PRINTER HEADS, ETC.;
- PRODUCT(S) WITH REMOVED OR ALTERED SERIAL NUMBERS;
- DAMAGE OR EQUIPMENT FAILURE WHICH IS COVERED BY MANUFACTURER'S
WARRANTY, MANUFACTURER'S RECALL, OR FACTORY BULLETINS (REGARDLESS
OF WHETHER OR NOT THE MANUFACTURER IS DOING BUSINESS AS AN ONGOING
- DAMAGE TO COMPUTER HARDWARE, SOFTWARE AND DATA CAUSED BY, INCLUDING,
BUT NOT LIMITED TO, VIRUSES, APPLICATION PROGRAMS, NETWORK PROGRAMS,
UPGRADES, FORMATTING OF ANY KIND, DATABASES, FILES, DRIVERS, SOURCE
CODE, OBJECT CODE OR PROPRIETARY DATA, OR ANY SUPPORT, CONFIGURATION,
INSTALLATION OR REINSTALLATION OF ANY SOFTWARE OR DATA;
- CHARGES RELATED TO TRANSPORTATION DAMAGE, CUSTOMER EDUCATION,
CLEANING, PREVENTIVE MAINTENANCE, "NO PROBLEM FOUND" DIAGNOSIS,
NON FAILURE PROBLEMS, INCLUDING BUT NOT LIMITED TO, ITEMS NOT
COVERED SUCH AS NOISES, SQUEAKS, ETC; INTERMITTENT ISSUES ARE
NOT CONSIDERED PRODUCT FAILURES.
NOTE: THIS SERVICE AGREEMENT MAY BECOME VOID IF YOU MAKE UNAUTHORIZED
REPAIRS. We reserve the right to inspect the Product from time to
TRANSFER OF SERVICE AGREEMENT: This Service Agreement may not be transferred
to any other person.
PURCHASER RECORDS: Please keep a record of Your Service Agreement
purchase. You must have in Your possession a copy or Your original
purchase receipt in order to present a claim.
NO LEMON POLICY: If Your Covered Product has three service repairs
completed for the same problem, which repairs are covered by this
Service Agreement, and a fourth such repair for the same problem occurs,
as determined by Us, within any twelve (12) month period, the Covered
Product will be replaced with a comparable product or a refund for
the purchase price will be made. The cost of the replacement will
not exceed the original Product's purchase price and may be less due
to technological advances. The original Product and original receipt
must be returned to Us along with authorized service receipts from
the three prior repair incidents to qualify. Preventive maintenance
, checks, cleanings, Product diagnosis, customer education, accessory
repairs/replacements, computer software related problems and repairs
done outside of the continental USA are not considered repairs for
the purposes of the No Lemon Policy. Upon replacement of a Product
or REFUND, We will have no further obligation to repair or replace
the Product and You will not be entitled to make any further claims
for its repair or replacement.
CANCELLATION: You may cancel this Service Agreement for any reason
at any time. If You cancel this Service Agreement within the first
(14) days after the purchase of this agreement, You will receive a
full refund, less any claims paid, where allowed by law. If You cancel
after the first (14) days after the purchase of this agreement, You
will receive a pro rata refund based on the time remaining on Your
Service Agreement, less an administrative fee, not to exceed ten percent
(10%) of the price of the Service Agreement or ten dollars ($10.00),
whichever is less, and less any claims paid, where allowed by law.
If We cancel Your Service Agreement, You will be refunded the unearned
pro rata purchase price of the Service Agreement, less any claims
paid, where allowed by law.
NOT AS REPRESENTED: We may cancel this Service Agreement at Our option
on the basis of fraud or misrepresentation. If this Service Agreement
was inadvertently sold to You on a product which was not intended
to be covered by this Service Agreement, We will cancel this Service
Agreement and return the full purchase price of the Service Agreement
ENTIRE CONTRACT: This Service Agreement sets forth the entire contract
between the parties and no representation, promise or condition not
contained herein shall modify these terms.