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Buyer Protection Plan

Our Buyer Protection Plan covers mechanical and electrical failures that occur during normal use. You get 100% Parts & Labor coverage with zero deductibles. (Drops, Accidental Damage and spills are not covered.)The following summary should help you to quickly find what you need to know about your coverage. It is followed by the actual Service Agreement itself.

PURCHASE PROTECTION PLAN SUMMARY

HOW LONG IT LASTS:
This Agreement begins the day you purchased the item with Purchase Protection coverage and lasts for the period of coverage you specify at purchase time.

WHAT IS COVERED:

  • Mechanical and electrical failures that occur during normal use of your item. Your item is covered for up to the full purchase price of your item (tax and shipping are excluded).
  • Some examples of covered issues include computer hard drive failures, iPod batteries that stop charging, cell phone keypads that get stuck, and digital camera sensor failures.

 

HOW THE COVERAGE WORKS:

  • Repair Coverage:
    • Once you've shipped your item to our service depot, we will repair it within 3-5 days and then ship it back to you at no cost to you.
    • For Desktop Computers, Televisions over 37 inches and Large Appliances: We may schedule an appointment with a local repair facility for in-home service and we will pay the repair facility directly.
  • Replacement or Reimbursements:
    • At our discretion, we may reimburse you the full cost of the item which may be faster and more cost-effective or replace the or issue a gift card or voucher for the current purchase price of a similar product. We generally pay claims (minus the minimum postage fee for the label) within 3-5 business days of item receipt.
  • For items still covered by a manufacturer warranty at the time of claim: First, we will help you file a claim with your manufacturer.
    • If your item is replaced or repaired, your Buyer Protection Plan will cover the repaired or replaced item.

WHAT IS NOT COVERED:
Refer to the details of the contract for the full list, but there are 5 notable exclusions to your coverage.

  • Accidental damage: We don't cover items that are accidentally damaged - such as water damage, dropped iPods, and cracked laptop screens.
  • Accessories and Consumer replaceable parts: We don't cover accessories and parts that are meant to be replaced by the consumer, such as batteries and ink cartridges.
  • Software: We don't cover software issues, including software for computers, cell phones and PDAs.
  • Certain Types of Items. Items used in a commercial setting (e.g., an office printer) or fraudulently misrepresented are not covered.

HOW TO GET SERVICE:

  • Online purchasers, simply log into your account and go to "Extended Warranties". Select the eligible item, the reason for the claim, and its specific issue from the drop-down menus. Also briefly describe the problem in the next box below. You will receive instructions on how to proceed next.
  • In-store purchasers - Bring the covered item along with a copy of your receipt to our store.
  • For items bought on eBay: a copy of the eBay auction information in our records, so you do not need to submit a receipt at any time.

REFUND POLICY:
We will provide you with a full refund if you cancel your Service Agreement within (14) days from the purchase of the plan. If you choose to cancel your Service Agreement after this period, we will pro-rate your refund based on how much time has passed. You can also transfer your Service Agreement at any time at no cost.

AGREEMENT



Buyer Protection Plan Provided by:

Consumer Depot LLC
3332 Powell Ave.
Nashville, TN 37204

Please read these terms and conditions carefully so that you fully understand your coverage under this Agreement.

DEFINITIONS:
"We", "Us" and "Our" shall mean Consumer Depot LLC (3332 Powell Ave. Nashville, TN 37204 "You" or "Your" shall mean the purchaser of the product(s) covered by this Service Agreement.

WHAT IS COVERED:
The Service Agreement will cover a mechanical or electrical failure of the covered product(s) ("Product") during normal usage for the term of this Service Agreement if the Product is not covered under any other warranty, insurance policy, or service contract. We repair, replace or issue a voucher or check for the original purchase price. Products may be repaired or replaced with a like-featured product at our discretion. Replacement parts will be new, rebuilt or non-original manufacturer's parts that perform to the factory specifications of the Product at our sole option. This Service Agreement does not cover repair or replacement of the Product for any of the causes or provide coverage for any losses set forth in the section entitled WHAT IS NOT COVERED below.

PLACE OF SERVICE:
At our discretion, large items will receive On-Site Service and we will arrange to repair or replace the Product at Your location during normal business hours. For shippable items You will be responsible for safe packaging and delivery or shipment, prepaid and insured, of the Product to Our authorized service facility for repair or replacement. If the authorized service facility determines the item is in working condition or is not covered by Your Service Agreement, You will be responsible for paying return shipping charges plus a service fee for the return of Your Product.

LIMIT OF LIABILITY:
The total amount that We will pay for repairs or replacement made in connection with all claims that You make pursuant to this Service Agreement shall not exceed the purchase price of the Product, less taxes. In the event that We make payments for repairs, which in the aggregate, are equal to the purchase price or replace the Product with a new, rebuilt or refurbished product of equal or similar features and functionality, We will have no further obligations under this Service Agreement.

WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.

TERM:

  1. The term of the Service Agreement shall be listed on your purchase receipt ("Receipt") commencing on the date of purchase of the eligible Product(s) and inclusive of the US manufacturer's warranty. This Service Agreement does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the manufacturer's warranty.
  2. The term of the Service Agreement shall be as listed on your Receipt, commencing on the date of purchase of the Product.
  3. If a Product is determined to be otherwise, we reserve the right to either change the term of the Service Agreement or cancel this Service Agreement and refund Your premium.

DEDUCTIBLE:
There is no deductible for this Service Agreement.

WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE: Login to your account online or call 1-615-263-0282 and explain the problem. We will attempt to resolve the problem You are experiencing over the telephone. If we can not resolve the problem, You will be directed to another service center authorized by the Administrator. Service will be provided during normal business hours and in the US only. You may contact the Administrator

WHAT IS NOT COVERED:

  1. ANY EQUIPMENT LOCATED OUTSIDE THE UNITED STATES OF AMERICA;
  2. ANY PRODUCT FRAUDULENTLY DESCRIBED OR MIS REPRESENTED BY THE ITEM SELLER;
  3. MAINTENANCE, REPAIR OR REPLACEMENT NECESSITATED BY LOSS OR DAMAGE RESULTING FROM ANY CAUSE OTHER THAN NORMAL USE AND OPERATION OF THE PRODUCT IN ACCORDANCE WITH THE MANUFACTURER'S SPECIFICATIONS AND OWNER'S MANUAL, INCLUDING BUT NOT LIMITED TO, THEFT, EXPOSURE TO WEATHER CONDITIONS, OPERATOR NEGLIGENCE, MISUSE, ABUSE, IMPROPER ELECTRICAL/POWER SUPPLY, UNAUTHORIZED REPAIRS, IMPROPER EQUIPMENT MODIFICATIONS, ATTACHMENTS OR INSTALLATION, VANDALISM, ANIMAL OR INSECT INFESTATION, RUST, DUST, CORROSION, DEFECTIVE BATTERIES, BATTERY LEAKAGE, LACK OF MANUFACTURER-SPECIFIED MAINTENANCE, OR ACTS OF NATURE OR ANY OTHER PERIL ORIGINATING FROM OUTSIDE THE PRODUCT;
  4. COSMETIC DAMAGE TO CASE OR CABINETRY OR OTHER NON-OPERATING PARTS OR COMPONENTS WHICH DOES NOT AFFECT UNIT FUNCTIONALITY;
  5. TELEVISION OR PERSONAL COMPUTER MONITOR SCREEN IMPERFECTIONS, INCUDING "BURN-IN" OR BURNED CRT PHOSPHOR;
  6. PROJECTOR OR REAR PROJECTION TV BULBS UNLESS THAT SPECIFIC COVERAGE HAS BEEN PURCHASED WITH YOUR SERVICE AGREEMENT;
  7. DAMAGED OR DEFECTIVE LCD SCREENS WHEN THE FAILURE IS CAUSED BY ABUSE OR IS OTHERWISE EXCLUDED HEREIN;
  8. EQUIPMENT USED FOR RENTAL OR COMMERCIAL PURPOSES OR IN INDUSTRIAL SETTINGS;
  9. ACCIDENTAL OR INTENTIONAL DAMAGE, CRACKED OR DAMAGED MONITOR, LAPTOP OR DISPLAY SCREENS, LIQUID DAMAGE, ETC., UNLESS OPTIONAL ACCIDENTAL DAMAGE FROM HANDLING (ADH) COVERAGE WAS PURCHASED WITH YOUR SERVICE AGREEMENT;
  10. ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS CONTRACT;
  11. CASES WHEREIN THE MANUFACTURER ACKNOWLEDGES THE EXISTENCE OF A VALID US MANUFACTURER'S WARRANTY AND DENIES A CLAIM AGAINST THE MANUFACTURER WARRANTY;
  12. CONSUMER REPLACEABLE AND/OR LOST OR CONSUMABLE ITEMS SUCH AS BUT NOT LIMITED TO BATTERIES, BULBS, TONER, RIBBONS, INK CARTRIDGES, DRUMS, BELTS, PRINTER HEADS, ETC.;
  13. PRODUCT(S) WITH REMOVED OR ALTERED SERIAL NUMBERS;
  14. DAMAGE OR EQUIPMENT FAILURE WHICH IS COVERED BY MANUFACTURER'S WARRANTY, MANUFACTURER'S RECALL, OR FACTORY BULLETINS (REGARDLESS OF WHETHER OR NOT THE MANUFACTURER IS DOING BUSINESS AS AN ONGOING ENTERPRISE);
  15. DAMAGE TO COMPUTER HARDWARE, SOFTWARE AND DATA CAUSED BY, INCLUDING, BUT NOT LIMITED TO, VIRUSES, APPLICATION PROGRAMS, NETWORK PROGRAMS, UPGRADES, FORMATTING OF ANY KIND, DATABASES, FILES, DRIVERS, SOURCE CODE, OBJECT CODE OR PROPRIETARY DATA, OR ANY SUPPORT, CONFIGURATION, INSTALLATION OR REINSTALLATION OF ANY SOFTWARE OR DATA;
  16. CHARGES RELATED TO TRANSPORTATION DAMAGE, CUSTOMER EDUCATION, CLEANING, PREVENTIVE MAINTENANCE, "NO PROBLEM FOUND" DIAGNOSIS, NON FAILURE PROBLEMS, INCLUDING BUT NOT LIMITED TO, ITEMS NOT COVERED SUCH AS NOISES, SQUEAKS, ETC; INTERMITTENT ISSUES ARE NOT CONSIDERED PRODUCT FAILURES.


NOTE: THIS SERVICE AGREEMENT MAY BECOME VOID IF YOU MAKE UNAUTHORIZED REPAIRS. We reserve the right to inspect the Product from time to time.

TRANSFER OF SERVICE AGREEMENT: This Service Agreement may not be transferred to any other person.

PURCHASER RECORDS: Please keep a record of Your Service Agreement purchase. You must have in Your possession a copy or Your original purchase receipt in order to present a claim.

NO LEMON POLICY: If Your Covered Product has three service repairs completed for the same problem, which repairs are covered by this Service Agreement, and a fourth such repair for the same problem occurs, as determined by Us, within any twelve (12) month period, the Covered Product will be replaced with a comparable product or a refund for the purchase price will be made. The cost of the replacement will not exceed the original Product's purchase price and may be less due to technological advances. The original Product and original receipt must be returned to Us along with authorized service receipts from the three prior repair incidents to qualify. Preventive maintenance , checks, cleanings, Product diagnosis, customer education, accessory repairs/replacements, computer software related problems and repairs done outside of the continental USA are not considered repairs for the purposes of the No Lemon Policy. Upon replacement of a Product or REFUND, We will have no further obligation to repair or replace the Product and You will not be entitled to make any further claims for its repair or replacement.

CANCELLATION: You may cancel this Service Agreement for any reason at any time. If You cancel this Service Agreement within the first (14) days after the purchase of this agreement, You will receive a full refund, less any claims paid, where allowed by law. If You cancel after the first (14) days after the purchase of this agreement, You will receive a pro rata refund based on the time remaining on Your Service Agreement, less an administrative fee, not to exceed ten percent (10%) of the price of the Service Agreement or ten dollars ($10.00), whichever is less, and less any claims paid, where allowed by law. If We cancel Your Service Agreement, You will be refunded the unearned pro rata purchase price of the Service Agreement, less any claims paid, where allowed by law.

NOT AS REPRESENTED: We may cancel this Service Agreement at Our option on the basis of fraud or misrepresentation. If this Service Agreement was inadvertently sold to You on a product which was not intended to be covered by this Service Agreement, We will cancel this Service Agreement and return the full purchase price of the Service Agreement to You.

ENTIRE CONTRACT: This Service Agreement sets forth the entire contract between the parties and no representation, promise or condition not contained herein shall modify these terms.

FEATURED PRODUCTS

 

 

Buyer Protection Plan

CERTIFICATIONS

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